aeontimeline

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aeon timeline 2.1.3 doesn't run (windows 8.1 user)

raelee
Sat, 22 Apr 2017 22:27:08 GMT

There's not a single problen until I gei it installed but, when I double click the icon, nothing happens. Can't get it open. I tried to find out if it's working on the background by checking windows task manager, but it wasn't there. How can I fix this problem?

aeonjess
Sun, 23 Apr 2017 23:15:53 GMT

Hi, Sorry to hear you are having trouble with Aeon Timeline. A couple of questions to help us get to the bottom of the problem. Do you have any anti-virus software installed on your computer? Is this the first time you have installed Aeon Timeline on your computer? Do you have any other computers you could try installing on to see if you get the same problem? Jess

raelee
Mon, 24 Apr 2017 00:18:17 GMT

<answers to the questions> First of all, I'm using three computers. One in my office, Two at home. Followings are answers to the questions above. 1. I use Avast Free Anti-virus software on the three of my computers. 2. Yes, this is my first time installing Aeon Timeline. 3. As I said before, I have three computers. And I don't have any trouble using Aeon Timeline on the computer in my office, but the rest of them, which I'm using at home have the same symptom. Followings are what is the same and what is different between them. - office desktop : Windows 10, Avast Anti-virus Software - home desktop : Windows 8.1, Avast Anti-virus Software - home laptop : Windows 8.1, Avast Anti-virus Software Hope you find this information helpful.

aeonjess
Mon, 24 Apr 2017 00:43:48 GMT

Hi, Thanks for this. Are you able to try two thing for us. First if you are able to temporarily disable your anti virus software to try to run the program to see if that is causing problems. The other thing to check would be to download our beta version from our website at: http://www.aeontimeline.com/beta/ and see if this version works instead. Jess

raelee
Mon, 24 Apr 2017 12:47:50 GMT

GREAT. The first one didn't work. But the beta version works perfectly fine. By the way, if I purchase the app and get a license key, will it activate the beta version too?

raelee
Mon, 24 Apr 2017 12:50:26 GMT

And If i get a license key, how many apps can I activate by that key? Can I activate all apps installed on my computers?

aeonjess
Mon, 24 Apr 2017 23:43:33 GMT

Hi, Yes if you purchase a license it will work with the beta version as well. When we roll out the beta version as a proper update then the issue you were seeing should be fixed. A license key covers 5 activations, so you can install and use Aeon Timeline on up to 5 computers. Jess

raelee
Tue, 25 Apr 2017 01:14:00 GMT

Thx. Great relief.