Hi, Sorry to hear you are having trouble with Aeon Timeline. A couple of questions to help us get to the bottom of the problem. Do you have any anti-virus software installed on your computer? Is this the first time you have installed Aeon Timeline on your computer? Do you have any other computers you could try installing on to see if you get the same problem? Jess
<answers to the questions> First of all, I'm using three computers. One in my office, Two at home. Followings are answers to the questions above. 1. I use Avast Free Anti-virus software on the three of my computers. 2. Yes, this is my first time installing Aeon Timeline. 3. As I said before, I have three computers. And I don't have any trouble using Aeon Timeline on the computer in my office, but the rest of them, which I'm using at home have the same symptom. Followings are what is the same and what is different between them. - office desktop : Windows 10, Avast Anti-virus Software - home desktop : Windows 8.1, Avast Anti-virus Software - home laptop : Windows 8.1, Avast Anti-virus Software Hope you find this information helpful.
Hi, Thanks for this. Are you able to try two thing for us. First if you are able to temporarily disable your anti virus software to try to run the program to see if that is causing problems. The other thing to check would be to download our beta version from our website at: http://www.aeontimeline.com/beta/ and see if this version works instead. Jess
GREAT. The first one didn't work. But the beta version works perfectly fine. By the way, if I purchase the app and get a license key, will it activate the beta version too?
And If i get a license key, how many apps can I activate by that key? Can I activate all apps installed on my computers?
Hi, Yes if you purchase a license it will work with the beta version as well. When we roll out the beta version as a proper update then the issue you were seeing should be fixed. A license key covers 5 activations, so you can install and use Aeon Timeline on up to 5 computers. Jess
Thx. Great relief.