aeontimeline

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License not accepted...?

macbean221b
Mon, 16 Oct 2017 17:40:17 GMT

Up until now, I've only run Aeon Timeline on one computer. Today I tried to set it up on a second machine and I keep getting a "failed to activate" error message when I put in my email address and license code. Please advise?

aeonjess
Mon, 16 Oct 2017 23:13:49 GMT

Hi, One thing to check first is that you are connected to the internet when you are trying to activate the license, otherwise it won't work (once the license is activated the program doesn't need the internet to run) If you are still having problems, if you email us at support@aeontimeline.com with the email address and license code you are trying to activate we can look into the reason it is not working for you. Jess